If something isn’t working with CWA or CrewWeb, try these, in pretty much this order:
To reset CrewWeb, select the (Tools) > Reset menu item.
To learn how to force close an app, search Apple support for iOS app force close.
To learn how to restart your iPhone or iPad, search Apple support for iOS restart device.
See also inactivity timeout.
CrewWeb must have a reliable internet connection to work properly. Wifi connections in hotels, airports, and aircraft are notoriously bad.
If a page won’t load or you suspect trouble with your internet connection, try to a load page from a company website in Safari (the CWA login page will do the job). If the page will load, then your internet connection is probably good to go.
If you can’t load a page from a company website:
Go to device Settings > General > Restrictions and turn off any restrictions that affect Safari or CrewWeb.
Go to device Settings > Safari and look for Content Blockers.
If you have a content blocker installed, make sure that connections to swalife are not blocked.
If you have no content blockers installed, you will not see a Content Blockers entry in Safari settings.
Go to device Settings > WiFi and tap the info button (circle with i in the middle), then select Forget This Network. Then reselect your wifi connection.
Go to device Settings > Cellular and turn on cellular data for the CrewWeb app.
To save your login credentials (userid and password):
CrewWeb will not save your login credentials (userid and password) unless you have a passcode set.
This will erase all data on your device after 10 failed passcode attempts.
Your login credentials will be saved the next time you login to CWA.
To stop saving your credentials, select Save Login Credentials to ‘off’.
Your credentials are not saved to backups.
Recommended security settings:
More is better: a longer passcode, especially if you include characters as well as numbers, makes your device more secure. If your device were to fall into the hands of a malicious person, given enough time, that person could gain access to all of the information on your device, including information stored in the keychain. The longer the passcode, the longer it will take a malicious person to gain access.
Find My iPhone will help you find your device if it is lost or stolen.
You may need to select multiple items to split (SIP) a trip in Trip Trade / Giveaway (TTGA) or to trade more than one trip at time in ELITT.
To split a trip, you'll want to select a contiguous group of legs, that is: a leg, another leg, and all legs in between.
To trade more than one trip at a time in ELITT, you'll most likely want to select non-contiguous trips, that is: a trip, another trip, but not the trips in between.
To select a contiguous group of items:
A triple-tap simulates a shift-click, similar to clicking while holding down the shift key on a computer with a mouse and keyboard.
To select a non-contiguous group of items:
A quad-tap simulates a command-click, similar to clicking while holding down the command key on a computer with a mouse and keyboard.
Tip: zoom in to make it easier to accurately multiple-tap an item.
If you’re wondering why the shift- and command-click buttons were removed, it’s a long story. Basically, they added complexity and possibly interfered with other parts of the app. Since, their function is duplicated by triple- and quad-taps, I decided to remove them.
Scrolling sucks. Sorry, no better way to say it.
Most CWA pages are too large to display on a small device. When the CWA page contains a scrollable area, like a list of trips, and you try to scroll, the app doesn’t know whether you want to scroll to see more of the page or to see more trips in the list.
Tip: zoom out to show most or all of the list when you want to scroll the list and not the entire page.
See also: EBS scrolling.
If you leave CWA idle for a while (about 15 minutes), the company’s CWA server will log you out automatically.
Nothing that the CrewWeb app can do about it; it’s how the CWA server is set up.
If you return to the CrewWeb app after you have been logged out by the CWA server, you may see the CWA page that you were viewing previously. But, if you attempt to interact with the page, the results will be unpredictable; it’s pretty much guaranteed that CWA won't work as expected.
Tip: when you return to the CrewWeb app after a period of inactivity, always log out and log in again to CWA.